Policies

All services require a non-refundable deposit

The deposit will be applied to the cost of your service at the end of your appointment.

If you cancel or reschedule your apppointment you are forfeiting your deposit and will be required to pay another deposit when rebooking.

Utilize the waitlist feature

The best way to be notified of cancellations is to add yourself to the waitlist on the booking site. You will automatically receive a text message if any matching openings become available.

Stay home if you're sick

Please cancel your appointment if you are sick, feeling unwell, or have been around anyone who is sick.

Getting sick greatly affects my livelihood as I am self employed and do not have PTO or sick time.

Respect my time and I'll respect yours

Arrive on time. If you are running late please send a text.
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If you are more than 10 minutes late you will be charged for the service(s) booked, but recieve a lesser service.
If you are 15+ minutes late your appointment will be cancelled and you will be charged a cancellation fee.

If I am running behind schedule I will make every effort to update your start time with as much notice as possible. These notifications will come via my booking platform's text notifications.

You will be charged for the time you book for, regardless if a lower tier of service is provided. If needed, please text me at least 48 hours in advance to adjust the level of art you've booked for (for ex: changing from unlimited art to basic art).

I do not issue refunds for any reason

Due to the nature of my small business, I am unable to issue refunds for any reason.

If you are unhappy with your manicure, please let me know during your appointment.

I offer a 48-hour guarantee for my work should anything go wrong due to an issue on my end. Please text me as soon as something is amiss—within 48 hours of your appointment—to schedule a complementary nail fix.

Cancel or reschedule 48+ hours in advance to avoid a cancellation fee

‍To protect my livelihood, I enforce a firm cancellation policy with no exceptions.

You can cancel or reschedule your own appointment up to 2 days before your appointment by using the link in your appointment reminder text/email.

If you would like to cancel or reschedule your appointment with less than 48 hours notice, you will need to notify me via text.

If you cancel or reschedule your appointment you are forfeiting your deposit(s)

If you cancel or reschedule your appointment with less than 48 hours notice you will be charged a cancellation fee of an additional $50 per service.

If you no call / no show you will be charged a cancellation fee of 100% of the services booked.

Cancellation fees will be automatically charged to your card on file. If I am unable to charge a card on file, I will issue an invoice via text message. When a cancellation fee is paid you are welcome to book again in the future.

The best way to contact me is via text

Please contact me via text at 203-212-9149 — I do not have text notifications on, so feel free to text me any time of day or night.

I am likely to miss or misplace your message if you DM me on Instagram, email me, text my personal phone number, or respond to the automated text messages sent by my booking platform.

Send complex and unlimited art inspo in advance

Please send any nail inspiration via text at least 2 days in advance if you are booked for complex or unlimited art.

If you're looking for nail design ideas that I would love to create, check out my Pinterest board and Instagram highlight for inspiration!

Come to your appointment solo

No guests, children, or pets are permitted to accompany you to your appointment.

Service animals trained to perform a task directly related to your disability are always welcome.

Things to avoid at your appointment

While beverages are ok, please do not eat food during your appointment.

Please do not wear fuzzy, furry, or lint-producing clothing to your appointment.

I understand some clients are 'on the clock' at their appointment—if you need to take work-related call or meeting, please bring headphones to allow yourself to be 'hands free' and not on speakerphone.

All pricing includes gratuity

I price my services to reflect their true value. All pricing includes gratuity.

If you feel inclined, a google review is always welcome as an extra sign of appreciation.

Scheduling best practices

My time is in demand—if you do not pre-book your next appointment at the end of your visit, I cannot guarantee there will be room on my schedule for future bookings.

Online booking is available for appointments up to 21 days in advance. I will not pre-book appointments further than 21 days, except for scheduling in person at the end of your appointment.

Please be mindful of our conversations and shared energy

Please be mindful of trauma or negativity dumping, conversations related to body image or diet, and talking negatively about yourself, others, or experiences you've had with other beauty service providers.

I am very interested in things that you are excited about, inspired by, your hopes and dreams, and positive things happening in your life!

Occasionally, I may not have a surplus of energy for chatting/socializing, and I may ask for a silent appointment or suggest we listen to a podcast together. You are more than welcome to ask for the same if you need it!

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